Dealwork Terms of Service

These Terms of Service ("Agreement") govern your access to and use of the Dealwork platform, website, applications, and related services (collectively, the "Services") operated by Dealwork, Inc., a Delaware corporation ("Dealwork," "Company," "we," "us," or "our").

These Terms replace and supersede all prior versions of the Dealwork Terms of Service.

1. Acceptance of Terms

By creating an account, clicking "I Agree," completing a purchase, or accessing or using the Services in any manner, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

If you do not agree, you must not use the Services.

You represent and warrant that:

• You are at least eighteen (18) years old
• You have the legal capacity to enter into this Agreement
• If acting on behalf of an entity, you have authority to bind that entity

2. Description of Services

Dealwork provides a cloud-based software platform offering analytics, performance tracking, benchmarking, reporting, goal management, productivity tools, and related functionality for sales professionals, sales teams, and sales organizations across industries.

The Services:

• Are not industry-specific
• Are not a customer relationship management (CRM) system
• Are not a system of record

Dealwork may modify, add, remove, suspend, or discontinue any part of the Services at any time.

3. Accounts, Security, and Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account, whether authorized by you or not.

You agree to:

• Provide accurate and current information
• Promptly update account information
• Notify Dealwork of any unauthorized access or security breach

Dealwork is not responsible for losses resulting from unauthorized account access caused by your failure to safeguard credentials.

4. Security and Risk Acknowledgment

You acknowledge and agree that no system is completely secure and that use of the internet involves inherent risks. While Dealwork employs commercially reasonable administrative, technical, and organizational safeguards, Dealwork does not guarantee that unauthorized access, hacking, data loss, service disruption, or other security incidents will not occur.

You are solely responsible for:

• Safeguarding account credentials
• Securing devices and networks used to access the Services

To the maximum extent permitted by law, Dealwork shall not be liable for any damages, losses, or claims arising out of or relating to:

• Unauthorized access
• Cyberattacks
• Data breaches
• Malicious activity
• Security incidents

whether such incidents occur on your systems, third-party systems, or Dealwork's systems.

5. Leaderboards, Groups, and Data Visibility

The Services may allow users to create, join, and participate in shared groups or leaderboards ("Leaderboards").

5.1 Voluntary Participation

Participation in Leaderboards is entirely voluntary. Users may create or join any number of Leaderboards.

5.2 User-Controlled Sharing

Users control which data elements are shared or displayed. Dealwork does not verify, moderate, or restrict sharing decisions.

5.3 User Responsibility

You acknowledge and agree that:

• You are solely responsible for deciding which Leaderboards to join
• You are solely responsible for what data you share
• Other users may view shared data based on your configuration
• Dealwork is not responsible for disclosures resulting from your choices

5.4 No Joint Ownership

Leaderboards do not create joint ownership rights. Each user retains ownership of their own data.

6. Platform Stability, Software Limitations, and Assumption of Risk

You acknowledge and agree that software is inherently complex and may contain bugs, errors, defects, interruptions, or performance issues.

The Services may:

• Experience downtime or interruptions
• Contain inaccuracies or incomplete functionality
• Change in appearance, behavior, or availability
• Fail to operate as intended

You expressly acknowledge that:

• The Services may not be error-free or uninterrupted
• Bugs, glitches, and issues are an inherent part of software
• Use of the Services is at your own risk

Dealwork makes no representations or warranties regarding stability, reliability, completeness, or availability of the Services at any time.

7. User Data, License Grant, and Data Retention

7.1 User Data

"User Data" means data submitted, generated, or displayed through your use of the Services.

You retain ownership of your User Data. By using the Services, you grant Dealwork a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable license to store, process, analyze, reproduce, modify, retain, and otherwise use User Data for:

• Operating the Services
• Analytics and insights
• System improvement
• Research and development
• Reporting and benchmarking
• Business operations

Dealwork may retain User Data indefinitely.

7.2 Aggregated and Anonymized Data

Dealwork may aggregate, anonymize, and de-identify data derived from User Data ("Aggregated Data").

Dealwork exclusively owns all Aggregated Data and derived insights and may:

• Use
• Publish
• License
• Sell
• Commercialize reports, benchmarks, and industry analyses

No individually identifiable User Data will be sold. Users are not entitled to compensation related to Aggregated Data.

8. Prohibited Uses

You may not:

• Use the Services to develop, operate, or support a competing product
• Reverse engineer, decompile, or attempt to extract source code
• Scrape, harvest, or systematically extract data
• Misrepresent identity or affiliation
• Upload data you do not have rights to share
• Use the Services for unlawful purposes

Dealwork reserves sole discretion to determine violations.

9. Fees, Billing, Trials, and Refunds

9.1 Fees and No-Refund Policy

The Services may be offered via subscriptions, team pricing, one-time purchases, or lifetime access.

All fees paid to Dealwork are strictly non-refundable to the fullest extent permitted by applicable law. By completing a purchase or initiating a subscription, you acknowledge and agree that you are not entitled to a refund under any circumstances, including but not limited to:

• Dissatisfaction with the Services
• Failure to use the Services during a billing period
• Accidental, mistaken, or duplicate purchases
• Cancellation of your subscription before the end of a billing cycle
• Downgrading your plan mid-cycle
• Changes to features, functionality, pricing, or availability of the Services
• Suspension or termination of your account due to a violation of this Agreement
• Technical issues, bugs, or service interruptions

No prorated refunds will be issued for unused portions of any subscription period. Subscription fees for a billing cycle are earned in full at the start of that cycle.

Dealwork does not issue refunds, credits, or exceptions as a matter of routine, and nothing in any communication from Dealwork shall be construed as a waiver of this policy unless expressly confirmed in writing by an authorized representative of Dealwork.

Charges will not be reversed for unauthorized purchases made using your account credentials.

9.2 Trials

If a trial period is offered, you are responsible for evaluating the Services during that period. Failure to cancel before the trial ends results in billing.

No refunds are issued after trial expiration.

9.3 Lifetime Access

"Lifetime access" refers to the lifetime of the Services, not the lifetime of the user.

Dealwork does not guarantee:

• Continued operation of the Services
• Inclusion of future features
• Access to premium add-ons or reports

Dealwork may discontinue the Services at any time without refund.

9.4 Credits

Credits applied to your account are non-refundable and have no cash value. Credits may only be applied toward future purchases.

10. Suspension and Termination

Dealwork may suspend or terminate access at its sole discretion for violations, misuse, nonpayment, security concerns, or business reasons.

No refunds will be issued upon suspension or termination.

11. Intellectual Property

Dealwork owns all right, title, and interest in the Services, including software, designs, trademarks, analytics models, metadata, and derived works.

No rights are granted except as expressly stated.

12. Feedback & Suggestions

If you choose to provide feedback, feature requests, ideas, suggestions, comments, concepts, or other input regarding the Services or Dealwork's products or business ("Feedback"), whether provided directly or indirectly, publicly or privately, and through any means whatsoever (including without limitation through the Services, email, support channels, surveys, social media, public forums, conversations, or otherwise), you acknowledge and agree that such Feedback is provided voluntarily and is non-confidential.

Dealwork may use, implement, modify, adapt, commercialize, publish, or incorporate such Feedback into the Services or any other products or services, in whole or in part, without restriction and without obligation to you, including without limitation any obligation of compensation, attribution, acknowledgment, or credit.

You agree that providing Feedback does not grant you any ownership, intellectual property rights, or other interest in any products, features, functionality, or services developed by Dealwork, even if such development is based in whole or in part on your Feedback.

13. No CRM; No Advice; No Reliance

Dealwork is not a CRM, system of record, or advisor.

Dealwork does not provide financial, legal, tax, accounting, or business advice. All analytics and insights are informational only. You are solely responsible for decisions made using the Services.

14. Disclaimer of Warranties

The Services are provided "as is" and "as available," without warranties of any kind, express or implied.

Dealwork disclaims all warranties, including merchantability, fitness for a particular purpose, accuracy, availability, and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by law, Dealwork shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, data loss, or business interruption.

This limitation is fundamental to this Agreement.

16. Indemnification

You agree to indemnify and hold harmless Dealwork from claims, damages, losses, or expenses arising from:

• Your use of the Services
• Your data
• Your violation of this Agreement
• Claims arising from your actions or omissions

17. Arbitration and Class Action Waiver

All disputes shall be resolved by binding arbitration administered by the American Arbitration Association in the United States.

You waive any right to participate in class or representative actions.

18. Governing Law

This Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

19. Miscellaneous

This Agreement constitutes the entire agreement between the parties.

Dealwork may modify these Terms at any time. Continued use constitutes acceptance.

If any provision is unenforceable, the remainder remains in effect.

20. Contact Us

If you have questions or concerns about this Terms of Service agreement, please contact: